Privacy Policy

    Privacy Policy

    Health Buddy Dawai Wala

    Please read this Privacy Policy carefully. By accessing or using www.healthbuddydawaiwala.com, you agree to be bound by the terms described herein. If you do not agree with this policy, please do not use our website or services.

    1. Content & Purpose

    This Privacy Policy applies to the use of the domain www.healthbuddydawaiwala.com, an internet-based e-commerce platform owned and operated by Health Buddy Dawai Wala (“we”, “our”, “us”, “company”).

    Health Buddy Dawai Wala is a platform that facilitates the online purchase and home delivery of pharmaceutical products, healthcare items, and wellness products through licensed sellers and pharmacies (“Services”).

    This policy explains:

    • What personal information we collect
    • Why we collect it
    • How we use, store, and protect it
    • How and when information is shared
    • How users can access or modify their data

    This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Sensitive Personal Data) Rules, 2011.

    2. What Is Personal Information?

    Personal Information means any information that identifies an individual directly or indirectly.

    Sensitive Personal Data includes:

    • Passwords
    • Financial details (bank, card, payment info)
    • Health and medical records
    • Prescription details
    • Biometric information

    Information freely available in the public domain or provided under the RTI Act does not qualify as sensitive personal data.

    3. Information We Collect

    Users may browse certain sections without registration. To access full services, registration may be required.

    Information Collected May Include:

    • Name
    • Email address
    • Mobile number
    • Delivery address
    • Age / Gender (optional)
    • Login credentials
    • Payment and billing details
    • Uploaded prescriptions
    • Any information voluntarily shared

    We may also collect:

    • Call recordings for order/support purposes
    • IP address, browser type, device details
    • Website usage data via cookies

    We do not knowingly collect data from children.

    4. Purpose of Information Collection

    Your information is used for:

    • User registration and account management
    • Order processing and delivery
    • Prescription validation
    • Billing and payments
    • Customer support
    • Website and service improvement
    • Fraud prevention and security checks
    • Legal and regulatory compliance

    Aggregated, non-identifiable data may be used for analytics and business insights.

    5. Disclosure of Information

    We may share information:

    • With delivery partners and service providers
    • With payment gateways and technical vendors
    • With government authorities if legally required
    • In case of business restructuring or transfer

    We do not sell or rent personal data to third parties for marketing without user consent.

    Access to personal data is strictly on a need-to-know basis.

    6. Data Retention

    • Information is stored securely in electronic form
    • Physical records may be maintained when required
    • Data is retained only as long as necessary or legally required
    • Prescription and order records may be shared with licensed sellers if required

    7. Third-Party Links

    Our website may contain links to third-party websites or advertisements.
    Health Buddy Dawai Wala is not responsible for the privacy practices of such external websites. Users are encouraged to read their respective privacy policies.

    8. Security Practices

    We use reasonable technical, operational, and administrative safeguards to protect personal information.

    However, due to inherent internet risks, 100% security cannot be guaranteed. Users acknowledge this limitation.

    9. User Rights

    Users have the right to:

    • Access their personal information
    • Update or correct information
    • Request deletion (subject to legal obligations)
    • Withdraw consent (non-retroactive)

    Requests can be made via email to our support team.

    If consent is withdrawn, certain services may be discontinued.

    10. User Responsibilities

    • Users are responsible for maintaining account confidentiality
    • Health Buddy Dawai Wala is not liable for inaccurate information provided by users
    • Any misuse, unauthorized access, or suspicious activity must be reported immediately

    11. Changes to This Privacy Policy

    We may update this Privacy Policy periodically.
    Any significant changes will be communicated via the website or email. Continued use of services implies acceptance of revised terms.

    12. Grievance Redressal

    We address grievances in a timely manner.

    Grievance Officer
    Health Buddy Dawai Wala
    📍 Ground Floor, 292-A, Gali Hawaban, Near Roy, Bareilly, Uttar Pradesh
    📧 Email: support@healthbuddydawaiwala.com

    Complaints will be resolved within 30 days.

    13. Communication Consent

    By accepting this policy, you consent to receive:

    • Order updates
    • Service notifications
    • Promotional messages via Email, SMS, WhatsApp, Push Notifications

    You may opt-out anytime by contacting us.

    Contact Us

    For any questions related to this Privacy Policy:

    📧 Email: support@healthbuddydawaiwala.com
    📞 Phone: 9634002716 | 9634002717
    🌐 Website: www.healthbuddydawaiwala.com