Terms & Conditions
Health Buddy Dawai Wala
Terms of Use
Please read these Terms & Conditions carefully before using our website or services.
By accessing or using this website, you agree to be bound by these Terms of Use.
If you do not agree with any part of these terms, please do not use our platform.
1. About Health Buddy Dawai Wala
The domain name www.healthbuddydawaiwala.com, including its web and digital platforms, is owned and operated by Health Buddy Dawai Wala, a licensed pharmaceutical business operating in India.
Throughout this document, “Health Buddy Dawai Wala”, “we”, “our”, or “us” refers to the company, and “you”, “your”, or “user” refers to any person accessing or using our website or services.
2. Scope of Services
Health Buddy Dawai Wala provides a digital platform that facilitates:
- Online ordering of medicines and healthcare products
- Prescription-based medicine processing
- Home delivery of medicines
- Health and wellness related information
- Customer support and order assistance
We act as a facilitator between customers and licensed pharmacies/manufacturers wherever applicable.
3. Acceptance of Terms
By browsing, registering, ordering, or using any service on our website, you:
- Agree to these Terms & Conditions
- Agree to our Privacy Policy and other policies listed on the website
- Agree to comply with applicable Indian laws
If you access third-party websites through links on our website, their terms and policies will apply.
4. Eligibility
- You must be 18 years or older to use this website
- By using this website, you confirm that you are legally competent to contract under Indian law
- Minors may use the service only through a parent or legal guardian
5. User Account & Registration
To access certain services, you may need to register an account. You agree to:
- Provide accurate and complete information
- Maintain confidentiality of your login credentials
- Be responsible for all activities under your account
- Inform us immediately in case of unauthorized access
Only one account per user is permitted.
6. Prescription Medicines
- Prescription medicines will be dispensed only against a valid prescription issued by a registered medical practitioner
- Uploaded prescriptions must be clear, genuine, and current
- Health Buddy Dawai Wala reserves the right to reject orders without valid prescriptions
Any misuse or false prescription submission will be the sole responsibility of the user.
7. Pricing, Payments & Taxes
- Browsing and registration on the website is free
- Product prices are displayed inclusive/exclusive of taxes as applicable
- Payments can be made via:
- UPI
- Debit/Credit Cards
- Wallets
- Cash on Delivery (where available)
All taxes and statutory charges are borne by the respective parties as per law.
8. Delivery & Home Service
- Free home delivery is available once a month (minimum order value applicable)
- Delivery timelines may vary based on location and availability
- Delays due to circumstances beyond control (weather, logistics, government restrictions) will not attract liability
9. Returns, Refunds & Cancellations
Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.
Prescription medicines once delivered are generally non-returnable, except in cases of damage or incorrect supply.
10. User Conduct
You agree not to:
- Upload false, misleading, illegal, or harmful content
- Misuse the platform for unlawful activities
- Attempt to hack, disrupt, or damage the website
- Copy, reproduce, or misuse website content without permission
Violation may result in suspension or termination of access.
11. Intellectual Property
All content on this website, including text, logos, graphics, design, and software, is the intellectual property of Health Buddy Dawai Wala and protected under applicable laws.
Unauthorized use is strictly prohibited.
12. Limitation of Liability
- Health Buddy Dawai Wala acts as a facilitator and does not provide medical diagnosis
- We are not liable for misuse of medicines or non-compliance with prescriptions
- Services are provided on an “as is” basis without warranties
Our maximum liability, if any, shall not exceed ₹1,000 (One Thousand Rupees).
13. Indemnity
You agree to indemnify and hold harmless Health Buddy Dawai Wala against any claims, losses, damages, or legal expenses arising due to:
- Your misuse of the website
- Violation of these Terms
- Submission of false or illegal information
14. Suspension & Termination
We reserve the right to suspend or terminate user access without prior notice if:
- Terms are violated
- False information is provided
- Legal or regulatory compliance requires it
Upon termination, all rights to access the platform cease.
15. Force Majeure
Health Buddy Dawai Wala shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, pandemics, government actions, or technical failures.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India.
17. Changes to Terms
We may update these Terms from time to time.
Continued use of the website after updates constitutes acceptance of revised terms.
18. Contact Information
For queries, complaints, or support:
Health Buddy Dawai Wala
📍 Ground Floor, 292-A, Gali Hawaban, Near Roy, Bareilly, Uttar Pradesh
📧 Email: healthbuddydawaiwala@gmail.com
📞 Phone: 9634002716 / 9634002717